Frequently Asked Questions

MetaPeptides is Indonesia's leading supplier of premium research-grade peptides. We specialize in providing high-purity synthetic compounds exclusively for the Indonesian scientific community.

No. Currently, MetaPeptides operates exclusively within Indonesia to ensure the highest standards of domestic logistics and regulatory compliance.

This means our products are strictly intended for laboratory research and scientific study within Indonesia. They are not intended for human consumption, veterinary use, or any therapeutic applications.

MetaPeptides was founded in 2020 and has since become an industry-leading provider of research peptides. We hold ISO 9001 certification and maintain the highest quality standards.

Our peptides are manufactured to achieve ≥99% purity. Every batch undergoes rigorous third-party testing to verify purity, potency, and consistency.

We employ multiple testing methods including HPLC (High-Performance Liquid Chromatography) and mass spectrometry. All results are documented and available in our Certificate of Analysis library.

A COA is a document provided with each product batch that shows the results of third-party testing. It confirms purity, identity, and other quality parameters. You can access our COA library on our website.

We primarily focus on our standard product line. However, for bulk orders or specialized requirements, please contact our team at support@metapeptides.com to discuss options.

Yes! We provide Free Express Shipping for all orders across Indonesia. There are no hidden delivery fees at checkout.

Orders with confirmed payment before 14:00 WIB are typically dispatched the same business day via express domestic courier.

Since we use manual bank transfers for security, you must upload your transfer receipt on the checkout page or via our confirmation portal for our team to verify.

Absolutely. Once your order is processed, you will receive a tracking number to monitor your shipment via our local courier partners.

Lyophilized (freeze-dried) peptides should be stored at -20°C or in a freezer. For short-term storage, 2-8°C refrigeration is acceptable. Keep all products away from light and moisture.

Properly stored lyophilized peptides remain stable for 1-2 years or more. Once reconstituted, most peptide solutions should be used within 2-4 weeks when stored at 2-8°C.

Use sterile, distilled water or appropriate buffer solutions. Reconstitute slowly to avoid foaming. The reconstitution method may vary by peptide type—check the product documentation for specific instructions.

Repeated freeze-thaw cycles can reduce peptide stability. We recommend aliquoting reconstituted solutions into smaller portions before freezing to minimize repeated thawing.

All products should be handled as laboratory reagents. Use appropriate personal protective equipment (PPE) including gloves and safety glasses. Never ingest or inject products.

Yes, SDS documentation is available for all products. You can download these from our website or request them from support@metapeptides.com.

Yes, we maintain full regulatory compliance including ISO 9001 certification. All products are manufactured and distributed in accordance with applicable laws and regulations.

We stand behind our products with a satisfaction guarantee. If any product fails to meet specifications, we will replace it or refund your purchase.

We offer a 30-day return policy for unopened products in original condition. Please contact support@metapeptides.com to initiate a return.

You can reach our support team via email at support@metapeptides.com or through our contact form on the website. We typically respond within 24 hours.

Yes, our scientific team is available to answer questions about product specifications, reconstitution, and usage. Email support@metapeptides.com with your inquiry.

Yes, we offer volume discounts for bulk orders. Contact our sales team at sales@metapeptides.com for a custom quote.